TuneUp App Reviews

Seriously its junk and I tried contacting them about it, no response. It constanly crashes. Look at their facebook page, everyone is having issues with both the Mac and Windows version and the support is terrible. I contacted them about a refund and never heard back. Its a scam at this point. The fact they keep selling it despite the fact they know its junk is a crime.

I bought this because i have used the trail before despite all of the bad reviews. It does work pretty well actually. It has categories for "likely matches" and so if you scroll through them you can find a few that are definitely wrong and you can click dont save so that it wont write over that music. For me I think about 45/50 songs will get album artwork, artist info, album info, year, genre… so for me it is worth the hassel even with only 2,000 I cant be bothered going through fixing them all.

I cant update the TuneUp app, it remains in 2.4.8 version since I bought and installed it. The internet version is on 3.0.6. I loose my money! There is no technical support as well.

this app is totallly useless. it puts the wrong name on songs, it puts the wrong artwork on albums, it doesnt get genres correct. its going to take me a year to fix my itunes library. apple should ban it!

lack in foreign languages. there is a need to improve the issue with media that already have been checked so the user wont have to deal with it. I hope there will be an major update for this potentially great app. (Ex for improvements : delete dead song, user can choose tags arrangements, other languages support, comfortable user interface (so he will know which song allready cleaned without the need to create playlist just for this))

This software worked great for me….however you have to be careful when using this app. If you are not, it may assign incorrect names/albums/titles/etc. You cannot simply try to clean up years of messy music automatically…this is going to take some work on your part. **Follow the instructions** Otherwise you will waste a lot of time. First, you let the app ‘analyze’ your collection, then it puts those files that need attention in a playlist. From that playlist only, you take a group of songs and run them through the ‘cleaner’. In the playlist, get them in order by artist. Once they’re at least in artist order, you can take an orderly approach to grabbing songs and running them through the cleaner. I did about 100 songs at a time (I have nearly 4k) and it took me several hours to complete, but I can say that they are done correctly. Yes I had to babysit it, yes there were some mistakes that I had to get into the meta to fix. Some took multiple attempts but they finally synched up. Some were more stubborn than others and I think I know why. What I found, is that you have go to “get info” in iTunes window for these stubborn songs and scrub out *everything* except the song title and artist. I’m talking track number/year/album artist/everything else. All of this *incorrect* information is confusing the software. For example, some songs from a compilation album may list the album artist as the actual artist, some songs may list “various” as the album artist and some yet may list “various artists”. Combine that with track numbers and years that don’t synch up, misspellings and wrong info…. the software doesn’t know what to do with it exactly. You gotta clean that up, which you can do across multiple tracks in iTunes. If you *know for sure* which album it is, you must go to amazon/itunes store/etc to get the *exact* album title. Doing this helps a lot. Once the title/artist/album info is *exact* (and *everything* else is removed), the songs will match up pretty easily. As the ‘cleaner’ matches the songs, it also assigns the appropriate album art. If this does not happen, then there is some meta that is still screwed up and you have to go in and clean it all out manually. Just take it all out. (HINT: This is also why you have song ‘scatter’ and multiple instances of the same album). Some, however, refused to accept the album art. This is only because they are a .wav file and needs to be converted to an AAC by iTunes. Once this is done, you can ‘get artwork’ or use the artwork tool to help you out later. Second step, once you have a clean library, is to get the art. If you have any problems, see above comments. Third step is de-duplication. DeDup allows you to pick a location on your HDD to send duplicate songs. After I made the AAC copies for my .wav songs, I sent the .wavs to another location on my external using this tool. Along the way, I found several repeats of .mp3 songs and just deleted them. This is a great tool…but you have to invest some time in it. If you do, your library will be tight!

Waste of money, terrible app. Did nothing it was supposed to for my music library.

This application is completely worth every penny. Someone like me who over 10,000 songs in her library, finds that its very hard to keep up with duplicates, missing cover art, and incomplete track info. Once I installed this program, I was able to clean out my entire library in just a few hours, instead of a few days with any other programs I have ever used. I am really pleased with how this program runs. I havent experienced any glitches or crashes so I can say that the program ran 100% smoothly. This made my computer music library much more organized and I would recommend this to everyone, especially if you have a larger music library.

This app messed up all my library. I want my money back!!!

This version (2.4.8) does not work on Yosemite.

Ever since iTunes 12 came out, the program no longer works. Every song you try to process, you get the same error message. They are working to update the app, but you should be aware that it will NOT work with Tunes 12.

Used to work great, not working after update to itunes 12.

This was the one app that I looked forward to using everyday. I am have a huge collection of music that I have been trying for a long time to get organized. Yes, I spent $40 on this app. Since the newest OS 10.10 Yosmite this app does not work at all. I have contacted their custoer service. Ha! That was a joke! It has been over two weeks and still no reply. Not even an indication if they plan to update the program or not. I hope they get their Act together as I have finally reached my boiling point with them. So the program is uninstalled.

GIven the cost ths has to be the worst app I have ever purchased. It doenst do anything that it says it does. In fact all it did was make itunes wonky. While I was trring to get it to work it kept trying to take me places to buy stuff relating to the artist that it thought I wanted to play. Go to preferences and you are directed to their web site with again things to buy. Couldnt turn off this annoying feature. Buy at your own risk.

The release of OS X Yosemite has broken this app completely. It will not work. I contacted TuneUp Media directly using their web contact form. They told me that they were aware of the problem and that they’re working on a fix. Yosemite was released on 10-16-14, and still no fix? The really bad thing about all of this is that their website AND the app store description make no reference of the fact that the app no longer works. DO NOT BUY this app until they have an operational product.

Don’t buy… It does not fix files. This application is a complete rip-off!!!!

It worked very well for me until the iTunes update of 12.0 and now it no longer works. I submitted what happened last week and 1 week later still no response. Maybe they will come out with a new one, but until then do not buy this for it will be a waste of your money.

TuneUp Still Does NOT Work for iTunes 12 as of December 8th, 2014. When I try to submit a support ticket on their website, the drop-down menu I am currently filling out requires that I choose my "Operating System". It only lists "Yosemite Beta", even though Yosemite was released way back on October 16th! Why is their support website so woefully out of date? I also can’t get an ETA on when it will work with iTunes 12. This is some of the worst customer service I have ever experienced from any software company. I want a refund! If enough people complain, can this be pulled from the Mac App Store?

Still Not working. Is TuneUp team working on it? does it still exists??

I was an early adopted of the Tuneup Media program when i bought it from their site. HOwever after many issues trying to get it twork and sycn with iTunes i was advised by the agent to buy the APP Store one. That this app would solve and fix that issue with iTunes 12. So now i dont only have 1 copy of the online version i have another copy of the APP Store version. SO far about 60 bucks down and not working. I’ve tried incredible amounts of things to get it to work at no avail. I’d love my money back! Please DO NOT buy this until this works. They now never respond to customer questions and the ticket submission is out of date. Yosemite has been out for a while now. I just wish it would sync. TuneUp Media Is STILL not working with iTunes 12.x.x